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Automated information is available by phone 24 hours a day.
Our Guest Services team would be happy to serve you.
Effective March 18, 2020, we temporarily reduced our Contact Centre hours and we will be open:
Monday to Friday: 08:00 - 19:00 EST
Weekends & Holidays: 09:00 - 17:00 EST

Reach us directly at:
1-844-GET-ON-UP (438-6687)
Local: 416-869-3300
TTY: 1-800-387-3652 (teletypewriters only)
Fax: 416-869-1662

Contact Us Form

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Your personal information is being collected under the authority of the Metrolinx Act, 2006, S.O. 2006, CHAPTER 16, s.5. Your personal information will be used to respond to your inquiry. Please do not include any personal or financial information, for example your credit card numbers. Please see our Privacy Policy.
Questions about this collection should be directed to: Manager, Customer Contact, Metrolinx,
97 Front Street West, Toronto, ON, M5J 1E6
, (416) 869-3600.
Thank you for your submission. A representative from UP Express will respond to your request within two business days.