COVID-19 (Coronavirus) Safety


Safety Never Stops

It’s our top priority to keep you healthy and safe every time you travel with us.
Find out more about the coronavirus safety measures we’ve put in place to keep our passengers and employees safe when travelling on UP Express.
We clean our trains and our stations daily, with enhanced cleaning measures to include all high-touch surfaces.
Public health officials stress that even once you are vaccinated, it is important to follow health and safety measures. Face masks are optional but welcome on UP Express and in our stations.
Have questions about UP Express? Read our FAQ about UP Express COVID-19 Health & Safety Precautions.

Travel Safe on UP Express

Ready to ride UP Express again? We're here for you. We’ve stepped up cleaning and implemented new safety measures, which are guided by public health officials. Let’s take care of each other. These changes will help all of us stay healthy and safe.
Some simple steps to keep everyone safe:
Sneezing

Please don’t ride public transit if you’re sick.

Face covering

Face masks are optional but welcome on UP Express and in our stations.

Hand sanitizer

Wash your hands regularly. If you can’t, please use hand sanitizer.

Autoload

Buy your ticket online, use a TVM in station, or use PRESTO contactless by tapping your PRESTO card or personal credit card, debit card or mobile wallet from phone or watch on an UP Express PRESTO payment device to pay for your fare before boarding the train. Don’t forget to load money onto your PRESTO card using the PRESTO App to avoid lining up at the station.

COVID-19 (coronavirus) safety measures on our UP Express trains, platforms, and in stations:
  • CleanSlate UV machines to sanitize your electronic gadgets such as smartphone, tablet, and other non-porous items such as your pen, keys, and your PRESTO card! This device has the power of UV light to kill up to 99.99% of germs. UP Express customers can use CleanSlate UV machines free at UP Union Station and Pearson Station.
  • A self-serve and voluntary temperature checker is available at UP Express Union Station platform. Temperature screening is not mandatory to onboard UP Express.
  • Upgraded air filtration on trains and in stations.
  • Disinfecting our vehicles and stations daily, with enhanced cleaning measures to include all high-touch surfaces.
  • Installed polycarbonate screens on service counters in all stations to protect both customers and staff.
  • Installed on-board seat dividers on our trains mean you can ‘sit anywhere’ safely.
  • Touchless payment options – such as buying ticket in advance, using a TVM, or using PRESTO card and contactless payment i.e. credit card, debit card or mobile wallet on phone or watch. Please don't forget to tap on and off designated UP PRESTO devices.
  • Hand sanitizing dispensers at all stations and at the entry zone of each train.
  • Providing hands-on assistance only if needed.
Enhanced Cleaning Measures
At UP Express, we are committed to your health and safety. We clean our trains and stations daily, focusing on high touchpoint areas to ensure our customer’s journey is a safe and clean one. Take a look at what else we’re doing to keep our trains and stations clean:

Schedule Changes & Alerts

More trip frequency on UP Express when you need it most.

UP Express trains will run every 15 minutes on weekdays during the busiest parts of the day.
  • In the morning from Union Station, trains will depart at 4:55 a.m., 5:10 a.m., 5:30 a.m., then every 15 minutes until 8:45 a.m. In the afternoon, trains will depart every 15 minutes from 2:15 p.m. until 7:15 p.m.
  • In the morning from Pearson Airport, trains will depart at 5:27 a.m., 5:42 a.m., 5:57 a.m., then every 15 minutes until 9:12 a.m. In the afternoon, trains will depart every 15 minutes from 2:27 p.m. to 7:57 p.m.
  • At all other times of day, trains will continue to depart every half hour, with 25-minute travel time between Union Station and Pearson Airport.
  • Be sure to check the UP website before you travel to ensure you have the latest schedule information.
Check the mini-schedules for Pearson, Weston, Bloor, and Union.

FAQ

If you have questions, we’re here to help. Get the latest info in our FAQ.
  • Face masks are optional but welcome on UP Express and in our stations.
  • Yes, we’ve installed hand sanitizer dispensers in all UP Express trains and all UP Express stations.
  • Your safety is our top priority, and UP Express is still the best connection between Pearson and downtown Toronto. Toronto Pearson Airport is also committed to taking all measures necessary to ensure the health and safety of all passengers and their employees. To learn more about their enhanced measures and new safety processes, please visit https://www.torontopearson.com/en/healthy-airport.
  • Fully vaccinated travellers are allowed to enter Canada. For detailed information on who qualifies as a fully vaccinated traveller and/or the quarantine requirements, please check Government of Canada Travel Resctrictions page.
  • Yes, the Meeter & Greeter Return ticket is still available and it can be purchased right here online. Pearson Airport has implemented new initiatives and processes to ensure a safe and healthy airport environment. New policies may include “meeters and greeters” to wait outside of the terminals as terminal access is restricted only to travelling passengers, as well as airport employees on duty. With that, before purchasing a Meeter & Greeter ticket, please check the Pearson Airport website and refer to their healthy airport commitment page for more information.
  • Yes, onboard UP Express washrooms will continue to be open and are regularly cleaned.