COVID-19 (Coronavirus) Safety

Safety Never Stops

It’s our top priority to keep you healthy and safe every time you travel with us.
Find out more about the coronavirus safety measures we’ve put in place to keep our passengers and employees safe when travelling on UP Express.
Service changes may occur during this time to ensure your safety. Plan ahead and get the latest UP Express schedules and service updates for Union, Bloor, Weston, and Pearson station.
Have questions about UP Express? Read our FAQ about UP Express COVID-19 Health & Safety Precautions.

Travel Safe on UP Express

Ready to ride UP Express again? We're here for you. We’ve stepped up cleaning and implemented 40+ new safety measures, which are guided by public health officials. Let’s take care of each other. These changes will help all of us stay healthy and safe.
Some simple steps to keep everyone safe:
  • Please don’t ride public transit if you’re sick.
  • Protect yourself and others by wearing a face covering.
  • Wash your hands regularly. If you can’t, please use hand sanitizer.
  • Buy your ticket online, use a TVM in station, or load money onto your PRESTO card using the PRESTO App to avoid lining up at the station.
  • Keep a safe distance and stay 2 metres (6 feet) apart, when possible.
You can count on our front-line team to:
  • Work diligently to ensure that our stations and trains uphold the highest in cleanliness and hygiene standards.
  • Receive regular health screening.
  • Protect you and others by wearing a face covering and practicing physical distancing at work.
COVID-19 (coronavirus) safety measures on our UP Express trains, platforms, and in stations:
  • If you are travelling through Union Station, a Health and Safety kiosk is available in the York Concourse. There, you’ll find interactive stations where you can take your temperature, test your hands for germs, and more.
  • Frequent deep cleaning—including the use of specialized HEPA vacs—which remove the droplets which transmit COVID-19.
  • All vehicles and high-touch areas in stations receive the application of a long-acting antimicrobial germ protecting barrier.
  • Immediately closing a station—or taking a vehicle out of service for sanitization—in cases where a person with COVID-19 has been on the premises/onboard.
  • Installing polycarbonate screens in all stations to protect both customers and staff.
  • Touchless payment options – such as buying ticket in advance, using a TVM, or using PRESTO. Please don't forget to tap on and off designated UP PRESTO devices.
  • Rolling out hand sanitizing dispensers at all stations and at the entry zone of each train.
  • Providing hands-on assistance only if needed.
Enhanced Cleaning Measures
At UP Express, we are committed to your health and safety. We've increased cleaning on our UP Express trains and in our stations because a safe journey is a clean one. On top of our already frequent cleaning schedule, we’re also focusing 30+ high touchpoint areas throughout your trip and disinfecting them multiple times a day. Take a look at what else we’re doing to keep our trains and stations clean:
  • Using products on Health Canada’s list of hard-surface disinfectants with evidence against COVID-19 to clean our UP Express trains and stations every day and every night.
  • Cleaning and disinfecting high touch areas including, luggage racks, handrails, door handles, service counters, seatback trays, armrests, elevator buttons, stair rails, and mobility areas.
  • Increased cleaning of all washrooms and disinfecting of door handles, buttons, faucets, soap dispensers, door locks and support bars.
  • Immediate disposal of discarded masks/gloves. Increased removal of garbage and paper from the seats/floor.
Upcoming COVID-19 Safety Measures:
Watch this area for the latest updates.
  • We have installed signs and decals throughout the UP Stations at Union and Pearson Airport to help guide customers. Customers will now see floor decals at the service counters, ticket vending machines and inside elevators.
  • Over the coming months, we’re adding even more hand sanitizing dispensers on trains and in stations to ensure they’re always available for you.
  • Health and Safety pop-up kiosks will be introduced at Bloor and Weston stations in the next coming months, to provide UP Express customers information and tools necessary to stay safe.

Schedule Changes & Alerts

Our services are running a little differently. Make sure to check the latest schedule updates and alerts ahead of time.
UP Express trains are temporarily running every 30 minutes instead of 15 minutes. Please check the revised schedules prior to travelling: Union, Bloor, Weston, and Pearson.

FAQ

If you have questions, we’re here to help. Get the latest info in our FAQ.
  • Please wear a face covering when you ride with us. We’ve made it mandatory for all UP Express staff to wear one on the job. It’s part of our commitment to protect you. We ask you to protect them, and your fellow riders. That said, we ask for your understanding as not everyone can wear face coverings for health or personal reasons.
  • We’ll be installing hand sanitizer dispensers in all UP Express trains over the next coming months. Hand sanitizer dispensers are installed at all UP Express stations.
  • UP Express trains are temporarily running every 30 minutes instead of 15 minutes. Check the revised schedules: Union, Bloor, Weston, and Pearson.
  • Your safety is our first priority, and UP Express is still the best connection between Pearson and downtown Toronto. Toronto Pearson Airport is also committed to taking all measures necessary to ensure the health and safety of all passengers and their employees. To learn more about their enhanced measures and new safety processes, please visit https://www.torontopearson.com/en/healthy-airport/healthy-passengers.
  • As outlined by Health Canada under the Quarantine Act, anyone returning to Canada from abroad experiencing COVID-19 symptoms is not permitted on public transit. They must immediately go to their place of isolation using private transportation only. For more information on this, see Government of Canada Travel Advice.
  • Yes, onboard UP Express washrooms will continue to be open and are regularly cleaned.