Ready to ride UP Express again? We're here for you. We’ve stepped up cleaning and implemented 40+ new safety measures, which are guided by public health officials. Let’s take care of each other. These changes will help all of us stay healthy and safe.
Some simple steps to keep everyone safe:
Please don’t ride public transit if you’re sick.
Protect yourself and others by wearing a face mask.
Wash your hands regularly. If you can’t, please use hand sanitizer.
Buy your ticket online, use a TVM in station, or use PRESTO contactless by tapping your PRESTO card or personal credit card, debit card or mobile wallet from phone or watch on an UP Express PRESTO payment device to pay for your fare before boarding the train. Don’t forget to load money onto your PRESTO card using the PRESTO App to avoid lining up at the station.
You can count on our front-line team to:
- Work diligently to ensure that our stations and trains uphold the highest in cleanliness and hygiene standards.
- Receive regular health screening.
- Protect you and others by wearing a face mask and practicing physical distancing at work.
COVID-19 (coronavirus) safety measures on our UP Express trains, platforms, and in stations:
- Healthy Travel’s testing clinic, powered by Switch Health is now open! We’re offering customers on-site COVID-19 testing – both Rapid Antigen testing and standard PCR tests for asymptomatic individuals. The clinic is conveniently located at the UP Express UPStairs Lounge at Union Station. Tests are administered on site. The Rapid Antigen test results are ready in 1 hour. Customers are encouraged to book their appointment in advance via the Switch Health website. Visit the UP Express Union Station Experience to learn more.
- CleanSlate UV machines to sanitize your electronic gadgets such as smartphone, tablet, and other non-porous items such as your pen, keys, and your PRESTO card! This device has the power of UV light to kill up to 99.99% of germs. UP Express customers can use CleanSlate UV machines free at UP Union Station and Pearson Station.
- Purchase our limited edition reusable face masks at the UP service counter at Union Station. Individually wrapped in a resealable package, choose from five fun designs for kids and adults for just $7.50 each plus tax. $2 from each sale will be donated to United Way. Visit the Metrolinx News blog to check out the designs and to learn more.
- A self-serve and voluntary temperature checker is available at UP Express Union Station platform. Temperature screening is not mandatory to onboard UP Express.
- If you are travelling through Union Station, a Health and Safety kiosk is available in the York Concourse. There, you’ll find interactive stations where you can take your temperature, test your hands for germs, and more.
- Upgraded air filtration on trains and in stations.
- Disinfecting our vehicles and stations daily, with enhanced cleaning measures to include all high-touch surfaces.
- Installed polycarbonate screens on service counters in all stations to protect both customers and staff.
- Installed on-board seat dividers on our trains mean you can ‘sit anywhere’ safely.
- Touchless payment options – such as buying ticket in advance, using a TVM, or using PRESTO card and contactless payment i.e. credit card, debit card or mobile wallet on phone or watch. Please don't forget to tap on and off designated UP PRESTO devices.
- Hand sanitizing dispensers at all stations and at the entry zone of each train.
- We have installed signs and decals throughout the UP Stations at Union and Pearson Airport to help guide customers. Customers will now see floor decals at the service counters, ticket vending machines and inside elevators.
- Providing hands-on assistance only if needed.
Enhanced Cleaning Measures
At UP Express, we are committed to your health and safety. We clean our trains and stations daily, focusing on all high touchpoint areas to ensure our customer’s journey is a safe and clean one. Take a look at what else we’re doing to keep our trains and stations clean:
- Using products on Health Canada’s list of hard-surface disinfectants with evidence against COVID-19 to clean our UP Express trains and stations daily.
- Cleaning and disinfecting high touch areas including, luggage racks, handrails, door handles, service counters, seatback trays, armrests, elevator buttons, stair rails, and mobility areas.
- Cleaning of all washrooms and disinfecting of door handles, buttons, faucets, soap dispensers, door locks and support bars.
- Immediate disposal of discarded masks/gloves. Increased removal of garbage and paper from the seats/floor.
- Using products on Health Canada’s list of hard-surface disinfectants with evidence against COVID-19 to clean our UP Express trains and stations every day and every night.
- Cleaning and disinfecting high touch areas including, luggage racks, handrails, door handles, service counters, seatback trays, armrests, elevator buttons, stair rails, and mobility areas.
- Increased cleaning of all washrooms and disinfecting of door handles, buttons, faucets, soap dispensers, door locks and support bars.
- Immediate disposal of discarded masks/gloves. Increased removal of garbage and paper from the seats/floor.
