COVID-19 (Coronavirus) Safety


Safety Never Stops

It’s our top priority to keep you healthy and safe every time you travel with us.
Find out more about the coronavirus safety measures we’ve put in place to keep our passengers and employees safe when travelling on UP Express.
We clean our trains and our stations daily, with enhanced cleaning measures to include all high-touch surfaces.
Public health officials stress that even once you are vaccinated, it is important to follow health and safety measures. Wearing a mask on transit continues to be mandatory.
Service changes may occur during this time to ensure your safety. Plan ahead and get the latest UP Express schedules and service updates for Union, Bloor, Weston, and Pearson station.
Have questions about UP Express? Read our FAQ about UP Express COVID-19 Health & Safety Precautions.

Travel Safe on UP Express

Ready to ride UP Express again? We're here for you. We’ve stepped up cleaning and implemented 40+ new safety measures, which are guided by public health officials. Let’s take care of each other. These changes will help all of us stay healthy and safe.
Some simple steps to keep everyone safe:
Sneezing

Please don’t ride public transit if you’re sick.

Face covering

Protect yourself and others by wearing a face mask.

Hand sanitizer

Wash your hands regularly. If you can’t, please use hand sanitizer.

Autoload

Buy your ticket online, use a TVM in station, or use PRESTO contactless by tapping your PRESTO card or personal credit card, debit card or mobile wallet from phone or watch on an UP Express PRESTO payment device to pay for your fare before boarding the train. Don’t forget to load money onto your PRESTO card using the PRESTO App to avoid lining up at the station.

You can count on our front-line team to:
  • Work diligently to ensure that our stations and trains uphold the highest in cleanliness and hygiene standards.
  • Receive regular health screening.
  • Protect you and others by wearing a face mask and practicing physical distancing at work.
COVID-19 (coronavirus) safety measures on our UP Express trains, platforms, and in stations:
  • Healthy Travel’s testing clinic, powered by Switch Health is now open! We’re offering customers on-site COVID-19 testing – both Rapid Antigen testing and standard PCR tests for asymptomatic individuals. The clinic is conveniently located at the UP Express UPStairs Lounge at Union Station. Tests are administered on site. The Rapid Antigen test results are ready in 1 hour. Customers are encouraged to book their appointment in advance via the Switch Health website. Visit the UP Express Union Station Experience to learn more.
  • CleanSlate UV machines to sanitize your electronic gadgets such as smartphone, tablet, and other non-porous items such as your pen, keys, and your PRESTO card! This device has the power of UV light to kill up to 99.99% of germs. UP Express customers can use CleanSlate UV machines free at UP Union Station and Pearson Station.
  • Purchase our limited edition reusable face masks at the UP service counter at Union Station. Individually wrapped in a resealable package, choose from five fun designs for kids and adults for just $7.50 each plus tax. $2 from each sale will be donated to United Way. Visit the Metrolinx News blog to check out the designs and to learn more.
  • A self-serve and voluntary temperature checker is available at UP Express Union Station platform. Temperature screening is not mandatory to onboard UP Express.
  • If you are travelling through Union Station, a Health and Safety kiosk is available in the York Concourse. There, you’ll find interactive stations where you can take your temperature, test your hands for germs, and more.
  • Upgraded air filtration on trains and in stations.
  • Disinfecting our vehicles and stations daily, with enhanced cleaning measures to include all high-touch surfaces.
  • Installed polycarbonate screens on service counters in all stations to protect both customers and staff.
  • Installed on-board seat dividers on our trains mean you can ‘sit anywhere’ safely.
  • Touchless payment options – such as buying ticket in advance, using a TVM, or using PRESTO card and contactless payment i.e. credit card, debit card or mobile wallet on phone or watch. Please don't forget to tap on and off designated UP PRESTO devices.
  • Hand sanitizing dispensers at all stations and at the entry zone of each train.
  • We have installed signs and decals throughout the UP Stations at Union and Pearson Airport to help guide customers. Customers will now see floor decals at the service counters, ticket vending machines and inside elevators.
  • Providing hands-on assistance only if needed.
Enhanced Cleaning Measures
At UP Express, we are committed to your health and safety. We clean our trains and stations daily, focusing on all high touchpoint areas to ensure our customer’s journey is a safe and clean one. Take a look at what else we’re doing to keep our trains and stations clean:

Schedule Changes & Alerts

More trip frequency on UP Express when you need it most.

Starting Tuesday, May 24, UP Express trains will run every 15 minutes on weekdays during the busiest parts of the day.
  • In the morning from Union Station, trains will depart at 4:55 a.m., 5:10 a.m., 5:30 a.m., then every 15 minutes until 8:45 a.m. In the afternoon, trains will depart every 15 minutes from 2 p.m. until 7:15 p.m.
  • In the morning from Pearson Airport, trains will depart every 15 minutes from 5:27 a.m. to 9:12 a.m. In the afternoon, trains will depart every 15 minutes from 2:27 p.m. to 7:42 p.m.
  • At all other times of day, trains will continue to depart every half hour, with 25-minute travel time between Union Station and Pearson Airport.
  • Be sure to check the UP website before you travel to ensure you have the latest schedule information.
Check the mini-schedules for Pearson, Weston, Bloor, and Union.

FAQ

If you have questions, we’re here to help. Get the latest info in our FAQ.
  • Face masks continue to be mandatory when riding UP Express. We’ve also made it mandatory for our staff to wear one on the job. It’s part of our commitment to protect you. They’re essential to keeping everyone safe on transit. That said, we ask for your understanding as not everyone can wear face masks for health or personal reasons.
  • Yes, we’ve installed hand sanitizer dispensers in all UP Express trains and all UP Express stations.
  • Your safety is our first priority, and UP Express is still the best connection between Pearson and downtown Toronto. Toronto Pearson Airport is also committed to taking all measures necessary to ensure the health and safety of all passengers and their employees. To learn more about their enhanced measures and new safety processes, please visit https://www.torontopearson.com/en/healthy-airport.
  • As outlined by Health Canada under the Quarantine Act, anyone returning to Canada from abroad experiencing COVID-19 symptoms is not permitted on public transit. They must immediately go to their place of isolation using private transportation only. For more information on this, see Government of Canada Travel Advice.
  • Yes, the Meeter & Greeter Return ticket is still available and it can be purchased right here online. Pearson Airport recently implemented new initiatives and processes to ensure a safe and healthy airport environment. New policies may include “meeters and greeters” to wait outside of the terminals as terminal access is restricted only to travelling passengers, as well as airport employees on duty. With that, before purchasing a Meeter & Greeter ticket, please check the Pearson Airport website and refer to their healthy airport commitment page for more information.
  • Yes, onboard UP Express washrooms will continue to be open and are regularly cleaned.