GUEST SERVICES

Most popular FAQs:

Yes. With the changes to GO fares starting April 20, customers who take GO to or from Bloor or Weston stations will now pay than less than on UP Express.
Beginning April 20, 2019, if you are travelling on UP Express you must always tap your card on and off on an UP Express device.
Yes as the fares will now be different for GO Transit and will not change for UP Express. Beginning April 20, 2019, if you are riding on UP Express you must tap your PRESTO card on UP devices and if you are taking the GO train, you must tap your card on GO Transit devices. Make sure to use the correct devices to ensure you are paying the correct fare.
UP customers travelling to or from Pearson Airport will continue to get the discount when connecting with the TTC. Customers traveling between Union, Bloor and Weston stations who wish to take advantage of the discount when connecting with TTC, have the option of taking GO Transit.
No. Only trips on GO Transit will quality for the GO loyalty program.
Starting April 20, the cost of taking GO Transit to or from Bloor or Weston will be less than taking UP Express and more in-line with other local transit options. For information about GO Transit, visit gotransit.com
Our UP Express Guest Services team is here to serve you.
Monday through Friday: 07:00 - 23:00 EST
Weekends & Holidays: 08:00 - 21:00 EST
Reach us directly at:
1-844-GET-ON-UP (438-6687)
Local: 416-869-3300
TTY: 1-800-387-3652 (teletypewriters only)
Fax: 416-869-1662