GUEST SERVICES

Most popular FAQs:

Union Station: UP Express is conveniently located in the Skywalk at Union Station. You can reach the Skywalk by leaving the Great Hall and walking towards the CN Tower.
Toronto Pearson International Airport: UP Express is located in Terminal 1 at Toronto Pearson International Airport next to the Terminal Link Train. The Link provides transfers free of charge between Terminal 1 and Terminal 3.
Bloor and Weston Stations: UP Express platforms are located within Bloor and Weston GO Stations.
The UP Express website is the best source for quick and easy delivery of UP Express tickets.
If you are unable to purchase online, tickets can also be purchased at the following locations:
  • UP Express Ticket Vending Machines (TVMs)
  • UP Express Service counters
  • All GO Transit station service counters
  • PRESTO card (electronic fare card)
If you require additional assistance in selecting the appropriate fare for your trip, please contact us at 1-844-GET-ON-UP.
If you plan on travelling with UP Express and require assistance at an UP Express station, please call Guest Services at 1-844-GET-ON-UP in advance of your trip so suitable arrangements can be made.
If you require assistance at Toronto Pearson International Airport please visit their website to find out how you can make arrangements.
Guests can access GO Transit and TTC subways, buses and streetcars from Union, Bloor and Weston stations. Please note that an UP Express ticket is not valid on TTC or GO services, nor are TTC and GO Transit tickets and transfers valid on UP Express. Valid fare must be paid when connecting to or from TTC or GO Transit.
If you are using PRESTO, you must tap ON at an UP Express Fare Payment Device at the beginning of each trip and tap OFF at an UP Express Fare Payment Device before using your card with another service provider (including GO Transit).
UP Express welcomes guests to bring luggage on board meeting the following criteria similar to airline baggage standards:
  • Does not exceed 158cm in overall dimensions (length + height + depth)
  • May not exceed 23-32kg (50-70lbs)
  • Larger baggage items (sporting equipment, packaged bicycles, etc…) are to be placed in oversized baggage storage areas where space permits
UP Express cannot guarantee baggage guidelines are aligned with your airline. Please visit your airline for specific details regarding baggage restrictions.