The Journey

UP Express is committed to ensuring that its services and operations are fully accessible.

Our stations include accessible features like ramps and elevators for wheelchair access. Signage uses pictograms and easy-to-understand information. Service information is provided in both visual and audible formats.

UP Express trains all board at platform level to ensure ease of boarding. Trains are wheelchair accessible and feature accessible washrooms and locations to store mobility aids. On-board announcements are provided in both visual and audible formats. Priority seating and courtesy seating are available on the train.

Please note that some UP Express train-car configurations may not have an on-board washroom.

PRESTO Braille Cards

The new Ticket Vending Machines (TVMs) don’t sell braille PRESTO cards. You are still able to purchase braille PRESTO cards from Shoppers Drug Mart, select Loblaw stores, GO Transit service counters, or from the PRESTO website.

Special Assistance

UP Express offers special assistance at Union Station and Pearson airport only. Guests requiring special assistance at Union Station should call 1-844-GET-ON-UP (1-844-438-6687) at least one day prior to their trip, to help ensure UP Express staff are fully equipped to handle your needs. Please note that UP Express does not offer baggage handling services.

Guests who require assistance during their use of UP Express services may be accompanied by a Support Person and/or a service animal. Animals must always be on a leash. Smaller animals must be in a carrier.

A Support Person is permitted to ride the UP Express free of charge. UP Express also welcomes service animals on board. As per the Accessibility for Ontarians with Disabilities Act, we encourage customers to travel with documentation supporting their needs in the event it is requested.

For guests requiring special assistance at Toronto Pearson International Airport, please contact the Airport Customer Assistance Program (ACAP) or call 1-877-297-ACAP (1-877-297-2227)

Guests requiring assistance with baggage may request Porter Service from Toronto Pearson International Airport.

Service Disruptions

To access a list of current service disruptions, including any ramp closures or elevator outages, please visit our Service Alerts page.

In Case of Emergency

Please locate and familiarize yourself with:

• The emergency exits located throughout the railcar
• The emergency information posted near the entry doors
• The emergency equipment and instructions clearly marked throughout the railcars

The MIKEY defibrillators and first aid kits on the railcars

Accessible Communication Formats

UP Express is happy to provide inclusive and barrier-free access to information for guests.

To request the accessible format of a communication please call 1-844-GET-ON-UP (1-844-438-6687).

Metrolinx

UP Express is a division of Metrolinx. As the regional transit authority for the Greater Toronto and Hamilton Area, Metrolinx is dedicated to ensuring that services and activities are accessible to people with disabilities well before the regulatory deadline of 2025.

Learn more about Metrolinx and their commitment to accessibility

Hidden Disabilities Sunflower Program

Metrolinx is delighted to join the Hidden Disabilities Sunflower program. Beginning October 27, 2023, UP Express and GO Transit customers may request a sunflower pin to voluntarily signify that they may require a bit more support, time or a helping hand when out in public.

By simply wearing the sunflower pin, UP Express and GO Transit employees understand that the customer may need additional help, understanding, or a little more time. The Hidden Disabilities Sunflower program is also being used at many airports, including Toronto’s Pearson Airport.

Customers can pick up a sunflower pin at Union Station by asking a UP Express and GO Transit employee or be sent a pin for free by mail when requested via email at accessibility@metrolinx.com.

Feedback

UP Express welcomes any feedback related to system accessibility. Please feel free to send us your comments using the Contact Us form

Connecting Services

For accessibility information on connecting transit, please see:

The Toronto Transit Commission (TTC)

GO Transit

VIA Rail