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Terms and Conditions

Terms and Conditions

UP Express Terms of Use

UP Express Terms & Conditions

These Terms and Conditions outline important customer service and travel information for guests.

UP Express Terms and Conditions

UP Express Website Terms

The Website Terms and Conditions of Use which apply to your use of the UP Express website. Please read these Terms carefully. By accessing and browsing the Website, you acknowledge that you have read, understood and agree to abide by and comply without limitation or qualification, to these Terms.

UP Express Website Terms

UP Express Wi-Fi Terms of Use

The UP Express Wi-Fi Terms of Use outline the duties and responsibilities associated with use of the wireless internet access system on UP Express.

UP Express Wi-Fi Terms of Use

Partnership Offers Terms & Conditions

Simplii Financial™ - Cash Back Visa*

Simplii Financial™ Cash Back Visa* $100 PRESTO Voucher Offer 

Terms and Conditions 

The Simplii Financial Cash Back Visa* Card $100 PRESTO Voucher Offer (the “Offer”) begins on June 2, 2025. The Offer consists of a $100 digital PRESTO Voucher (the “Voucher”) to qualifying primary account holder for applying and being approved for a new Simplii Financial™ Cash Back Visa* Card (the “New Credit Card”) and complying with the following requirements: 

1. Eligibility 

This Offer is open only to Canadian residents (excluding Quebec) who have reached the age of majority in their province of residence and apply for a New Credit Card online at simplii.com/presto or who receive a targeted promotional digital offer communication from Simplii Financial. This offer is reserved for new credit card applicants only. Simplii Financial may approve your application, but you are not eligible to receive this Offer if you have opened or cancelled a Simplii Financial™ Cash Back Visa* Card within the last 12 months. This Offer can be combined with all other offers unless otherwise indicated. Individuals who meet the foregoing eligibility requirements and otherwise comply with these Terms are referred to as “Eligible Client(s)”. 

2. Offer requirements 

To qualify for the Voucher, an Eligible Client must: 

i. apply and be approved for a New Credit Card as the primary cardholder beginning June 2, 2025; and 

ii. spend $500 or more on the New Credit Card account each month for three (3) consecutive months from the New Credit Card account open date (the “Qualifying Period”). A minimum of one Qualifying PRESTO Transaction must be made during the Qualifying Period. 

“Qualifying PRESTO Transactions” include purchases made using your New Credit Card to pay for transit by tapping your New Credit Card on a PRESTO fare payment device or loading your PRESTO card online (PRESTO website, PRESTO app, PRESTO in Google Wallet, PRESTO in Apple Wallet) or at a self-serve PRESTO vending machine with your New Credit Card. 

3. Delivery of Voucher 

If an Eligible Client qualifies to receive the Voucher, the Voucher will be available on the Exclusive Offers page within Simplii Online and Mobile Banking and delivered to the email address you provided at the time of the New Credit Card application or the email address we have on file within 45 days after the end of the Qualifying Period. The Eligible Client’s New Credit Card account must be open and in good standing at the time the Voucher is awarded. 

4. Additional limitations and conditions 

The Voucher must be accepted as awarded, cannot be exchanged for cash from Metrolinx or Simplii Financial and is not transferable or assignable. Limit of one (1) Voucher per Eligible Client no matter how many New Credit Card accounts are opened. The recipient of the Voucher is solely responsible for any tax consequences associated with their receipt thereof. The Offer is not transferable and is subject to the terms and conditions of the Simplii Financial Credit Card Agreement. Simplii Financial reserves the right to cancel or change the terms of the Offer at any time without notice, for any reason, and to revoke the Offer from any customer who appears to be manipulating or abusing the Offer, or is engaged in any suspicious/fraudulent activity. 

For PRESTO terms and conditions, please visit https://www.prestocard.ca/en/terms-and-conditions. To learn more about redeeming PRESTO vouchers, visit https://prestocard.ca/en/about/presto-vouchers. If you experience issues with the Voucher or if the Voucher is no longer valid, please email Simplii Financial at mailbox.amicusproduct@cibc.com for further assistance.

Other Policies and Legal Information

Read the Metrolinx Privacy Policy

Read Metrolinx’s Social Media Code of Conduct

Chipolo – UP Express - Official Legal Statement

Metrolinx is not the manufacturer of this promotional product or the provider of its associated services. We provide no warranty and make no claim about its fitness for any use. In no event will Metrolinx be liable to you or any other person for any direct, indirect, special, or other damages for any use of this product. Use of the promotional product is subject to Chipolo’s terms, including their privacy policy. For details, please visit https://chipolo.net/en-us/pages/terms-of-use

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A division of Metrolinx, an agency of the Ontario Government, UP Express connects Toronto Pearson International Airport and Union Station in downtown Toronto.

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Personal information is collected under the authority of the Metrolinx Act, 2006, and in accordance with FIPPA. Personal information you provide will be used, as requested, to respond to your enquiries, add you to an e-mail list that may send promotional messages, enhance and improve our services, or otherwise provide you with a personalized experience. For questions, contact: Manager, Customer Care, Metrolinx, 20 Bay St, Suite 600, Toronto, ON M5J 2W3, (416) 869-3600

97 Front Street West, Toronto, ON M5J 1E6, Phone: 416-874-5900

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