Back arrow image Back to Guest Services

The journey

UP Express is committed to ensuring that its services and operations are fully accessible.
Our stations include accessible features like ramps and elevators for wheelchair access. Signage uses pictograms and information in plain language. Service information is provided in both visual and audible formats.
UP Express trains all board at platform level to ensure ease of boarding. Trains are wheelchair accessible and feature accessible washrooms1 and locations to store mobility aids. On-board announcements are provided in both visual and audible formats. Priority seating and courtesy seating are available on the train.
1Please note that some UP Express train-car configurations may not have an on-board washroom.

Special assistance

UP Express offers special assistance at Union Station and Pearson airport only. Guests requiring special assistance at Union Station should call 1-844-GET-ON-UP () at least one day prior to their trip, to help ensure UP Express staff are fully equipped to handle your needs. Please note that UP Express does not offer baggage handling services.
For guests requiring special assistance at Toronto Pearson International Airport, please contact the Airport Customer Assistance Program (ACAP) or call 1-877-297-ACAP ()
Guests requiring assistance with baggage may request Porter Service from Toronto Pearson International Airport.
UP Express offers complimentary fare for support persons, and welcomes service animals on board.

Service disruptions

To access a list of current service disruptions, including any ramp closures or elevator outages, please visit our Service Alerts page.

In case of emergency

Please locate and familiarize yourself with:
  • The emergency exits located throughout the railcar
  • The emergency information posted near the entry doors
  • The emergency equipment and instructions clearly marked throughout the railcars
The MIKEY defibrillators and first aid kits on the railcars

Accessible communication formats

UP Express is happy to provide inclusive and barrier-free access to information for guests.
To request the accessible format of a communication please call 1-844-GET-ON-UP ().

Metrolinx

UP Express is a division of Metrolinx. As the regional transit authority for the Greater Toronto and Hamilton Area, Metrolinx is dedicated to ensuring that services and activities are accessible to people with disabilities well before the regulatory deadline of 2025.

Feedback

UP Express welcomes any feedback related to system accessibility. Please feel free to send us your comments using the Contact Us form

Connecting services

For accessibility information on connecting transit, please see: