Dealing with an UP Express Fine

Important information regarding fine services
In continued support of provincial action and to protect Ontarians from COVID-19, the Metrolinx Compliance Services Office at Union Station is temporarily closed for in-person services. If you need assistance, please email us at or call 416-202-4000.
Online services are still available for Notices of Violation.
If you requested a review of your Notice of Violation, your ticket will be placed on hold until a review has been completed. Please be sure you check your e-mail (including your junk/spam folder) regularly.
If you’ve received communication from a collection agency or credit bureau regarding an outstanding debt to Metrolinx, please contact our external Collection Agency, ARO at 1-866-667-3304.
We will update this webpage if there are any further changes to our fine services and encourage you to check back here for any updates.
We thank you for your continued understanding during this period.
Did you get a Notice of Violation?
If you were issued a Notice of Violation, you have 15 days to either pay the fine or dispute it.
Pay your fine
Online: transactions may take up to two business days to process. Click here to pay your fine online.
In-person at:
Compliance Services Office
Union Station – York Concourse (beside the Lost and Found office)
35 York Street, Toronto, Ontario
By mail: Make payable to Metrolinx, with the Notice of Violation number on the front of a cheque or money order, and send to:
Compliance Services
277 Front Street West, 4TH floor (mailing address only; not for in-person payments) Toronto, Ontario M5V 2X4
Post-dated cheques will not be accepted and please don’t send cash by mail.
Allow sufficient time for your payment to arrive before the due date. Late payments will be returned and a fee will be charged for dishonoured cheques.
Dispute your fine
Mistakes happen and we understand they happen unintentionally. If you’d like to attempt to resolve your Notice of Violation through Metrolinx’s dispute resolution program, you must submit your request within 15 days of receiving the Notice of Violation. Here are two options for you:
1. If you wish to dispute the amount of the fine, use our fast, online fine review system to see if you are eligible for an automatic reduction. You’ll get an immediate response to potentially reduce your fine. Click here to submit your request.
2. If you presented a valid ticket (paper ticket, PRESTO card, or e-ticket) at the time your ticket was inspected by the officer and you received a Notice of Violation, or your Notice of Violation number begins with a “V”, submit your request here.
If you disagree with the decision from option 1 or 2, as a next step, you must submit your written request for a hearing within two weeks from the date the decision was sent to you.
Contact Compliance Services
Compliance Services
Union Station, York Concourse (beside the Lost and Found office)
35 York Street
Toronto, Ontario
M5J 0C7
Hours: Monday to Friday, 7:30 a.m. to 4 p.m.
T: 416-202-4000