Dealing with an UP Express Fine

New fine system comes into effect on October 10 for UP riders travelling without paid fare
Metrolinx is introducing a new system adding middle ground between warnings and large fines. The new graduated fine structure was approved by the Metrolinx Board of Directors at the September 8 meeting.
Therefore, as of October 10:

  • First time offenders will be issued a $35 fine, reduced from $100 to add a middle ground between warnings and large fines
  • Second offences, the fine will be $50
  • Third offences, a $100 fine will be issued
  • Passengers with four or more offences will be automatically served a Provincial Offence Notice, with a set fine of $200. 
This new system to manage fare-related offences will ensure a more fair and consistent approach for passengers found travelling without a ticket, while respecting paying customers, who are the vast majority of riders.
Important Information Regarding Compliance Services
In-person services at the Compliance Services Office are by appointment only. Please use our online services available if you received a Notice of Violation or a Parking Infraction Notice. To schedule an in-person appointment, please contact our Office by e-mail at compliance.services@metrolinx.com or by phone at (416) 202-4000.
If you’ve received communication from a collection agency or credit bureau regarding an outstanding debt to Metrolinx, please contact our external Collection Agency, ARO at 1-866-667-3307.
If you have requested a Review of your Notice of Violation or Parking Infraction Notice, your ticket will be placed on hold until a Review has been completed. Please be sure you check your email (including your junk/spam folder) regularly. You may also request a Review by clicking here for Notices of Violation or here for a Parking Infraction.
Did you get a Notice of Violation?
If you were issued a Notice of Violation under Metrolinx By-Law 2, you have 15 days to either pay the fine or dispute it.
Pay your fine
*To access the online payment portal, please use Chrome. Please note, there is a service fee for online payments. If you cannot access the online payment portal, please contact us directly by email at Compliance.Services@Metrolinx.com for additional payment options (including e-transfer and mail-in).
In Person Payment: By appointment only. To book an appointment, please e-mail Compliance.Services@metrolinx.com or call 416-202-4000.
Dispute your fine
UP Express uses an honour-based proof of fare payment system. Before you board an UP Express train, you must buy a ticket or tap your PRESTO card, credit card, or debit card (mobile wallet) and verify a fare deduction (green checkmark).
Revenue Protection Officers and Customer Protection Officers regularly conduct fare inspections on the GO system.
Our goal is to protect and retain fare revenue while promoting compliance with the proof of fare payment system. Anyone who is unable to provide a valid ticket may be issued a fine.
If you would like to attempt to resolve your Notice of Violation through Metrolinx’s dispute resolution program, you must submit a request for a Review of the Administrative Fee by a Screening Officer within 15 days of receiving a Notice of Violation.
If you receive a written decision from a Screening Officer and disagree with it, your next step is to submit a written request for a hearing within 15 days from the date that decision was sent to you.
If after 125 days, the fee owing on your Notice of Violation remains unpaid, this debt is sent to a Collection Agency and additional fees may be added to the outstanding debt. If you’ve received communications from a collections agency or were alerted by your Credit Bureau regarding an outstanding debt to Metrolinx, please contact our Collection Agency, ARO, directly at 1-866-667-3307.