Did you get a Notice of Violation?
If you were issued a Notice of Violation, you have 15 days to either pay the fine or dispute it.
Pay your fine
Online: transactions may take up to two business days to process. Click here to pay your fine online.
In-person at:
Compliance Services Office
Union Station – York Concourse (beside the Lost and Found office)
35 York Street, Toronto, Ontario
Hours: Monday to Friday (except holidays), 7:30 a.m. to 4 p.m.
By mail: Make payable to Metrolinx, with the Notice of Violation number on the front of a cheque or money order, and send to:
Compliance Services
277 Front Street West, 4TH floor (mailing address only; not for in-person payments) Toronto, Ontario M5V 2X4
Post-dated cheques will not be accepted and please don’t send cash by mail.
Allow sufficient time for your payment to arrive before the due date. Late payments will be returned and a fee will be charged for dishonoured cheques.
Dispute your fine
Mistakes happen and we understand they happen unintentionally. If you’d like to attempt to resolve your Notice of Violation through Metrolinx’s dispute resolution program, you must submit your request within 15 days of receiving the Notice of Violation. Here are two options for you:
1. If you wish to dispute the amount of the fine, use our fast, online fine review system to see if you are eligible for an automatic reduction. You’ll get an immediate response to potentially reduce your fine. Click here to submit your request.
2. If you presented a valid ticket (paper ticket, PRESTO card, or e-ticket) at the time your ticket was inspected by the officer and you received a Notice of Violation, or your Notice of Violation number begins with a “V”, submit your request here.
If you disagree with the decision from option 1 or 2, as a next step, you must submit your written request for a hearing within two weeks from the date the decision was sent to you.
Contact Compliance Services
Compliance Services
Union Station, York Concourse (beside the Lost and Found office)
35 York Street
Toronto, Ontario
M5J 0C7
Hours: Monday to Friday, 7:30 a.m. to 4 p.m.
T: 416-202-4000
Email: Compliance.Services@metrolinx.com