UP EXPRESS FARES
UP EXPRESS FARES
UP Express fares are available in Standard and discounted PRESTO rates, and are calculated by distance.
Standard Union Pearson Express fares are available for one-way or round-trip return tickets on UP Express. Special rates are available for Seniors, Family, Long Layovers and Meeter-Greeter tickets. Check out the Standard Fare Table below or compare fares using the UP Express Fare Calculator to plan your trip!
Standard Union Pearson Express fares are available for one-way or round-trip return tickets on UP Express. Special rates are available for Seniors, Family, Long Layovers and Meeter-Greeter tickets. Check out the Standard Fare Table below or compare fares using the UP Express Fare Calculator to plan your trip!
| One-wayOne way | Return*Return | |
|---|---|---|
| Adult Ages 13-64 | $12.35for an Adult 1 stop one-way fare | $24.70for an Adult 1 stop return fare |
| Senior Ages 65+ | $6.20for a Senior 1 stop one-way fare | $12.40for a Senior 1 stop return fare |
Family
Up to 2 adults and up to 3
guests 19 years of age and under.
|
$25.70for a family 1 stop one-way fare | - |
|
Meeter and Greeter Return
Guests meeting travellers at the airport may purchase this return ticket at a
reduced fare.
Trips must originate from Union, Bloor and Weston stations only.
Fare expires within 4 hours of your trip start time.
|
- | $12.35for Meeter and Greeter 1 stop return fare |
|
Family Meeter and Greeter Return
Families (up to 2 adults and up to 3 children 19 years of age and under) meeting travellers at the airport may purchase this return ticket at a reduced fare.
Trips must originate from Union, Bloor and Weston stations only.
Fare expires within 4 hours of your trip start time.
|
- | $25.70for Meeter and Greeter 1 stop return fare |
|
Long Layover Return
Guests with long flight layovers can purchase this
return ticket at a reduced fare.
Valid from Pearson Station only.
Fare expires within 7 hours of your trip start time.
|
- | $12.35for Long Layover 1 stop return fare |
|
Family Long Layover Return
Families (up to 2 adults and up to 3 children 19 years of age and under) with long flight layovers can purchase this return ticket at a reduced fare.
Valid from Pearson Station only.
Fare expires within 7 hours of your trip start time.
|
- | $25.70for Family Long Layover 1 stop return fare |
| Children 12 years of age and under | Free | |
| Accessibility Companion | Free | |
Standard Fares by Distance
If you are travelling between Pearson Airport (YYZ) and Toronto’s Union Station, UP Express trains stop at Weston Station and Bloor Station. UP fares are calculated by distance, so you only pay for the distance travelled on your way to and from the airport, with shorter journeys costing less.
|
PEARSON
WESTON
BLOOR
UNION
|
||||||||||||||||
|
|
|||||||||||||||
| Adult Ages 13-64 | $5.30for a Adult 1 stop one-way fare | $10.60for a Adult 1 stop return fare | $5.65for a Adult 2 stop one-way fare | $11.30for a Adult 2 stop return fare | ||||||||||||
| Senior Ages 65+ | $2.65for a Senior 1 stop one-way fare | $5.30for a Senior 1 stop return fare | $2.85for a Senior 2 stop one-way fare | $5.70for a Senior 2 stop return fare | ||||||||||||
|
Family
Up to 2 adults and up to 3
guests 19 years of age and under.
|
$11.00for a family 1 stop one-way fare | - | $12.00for a family 2 stop one-way fare | - | ||||||||||||
|
Meeter and Greeter Return
Guests meeting travellers at the airport may purchase this return ticket at a
reduced fare.
Trips must originate from Union, Bloor and Weston stations only.
Fare expires within 4 hours of your trip start time.
|
- | $5.30for a Meeter and Greeter 1 stop return fare | - | $5.65for a Meeter and Greeter 1 stop return fare | ||||||||||||
|
Family Meeter and Greeter Return
Families (up to 2 adults and up to 3 children 19 years of age and under) meeting travellers at the airport may purchase this return ticket at a reduced fare.
Trips must originate from Union, Bloor and Weston stations only.
Fare expires within 4 hours of your trip start time.
|
- | $11.00for a Family Meeter and Greeter 1 stop return fare | - | $12.00for a Family Meeter and Greeter 1 stop return fare | ||||||||||||
| Children 12 years of age and under | Free | |||||||||||||||
| Accessibility companion | Free | |||||||||||||||
Discounted Standard Fares
Meeter & Greeter Return and Long Layover Return fares for all stops are available exclusively online.
Adult and Senior Return fares for all stops are available online or by using PRESTO.
When travelling with us, your health and safety is our #1 priority. Due to COVID-19, meeting and greeting at Pearson airport is only allowed outside the terminals such as the UP Express station platform at Terminal 1, parking facilities, or the Arrivals Level exterior curbs. Before purchasing a Meeter & Greeter ticket, we encourage you to check Pearson airport’s safety measures to ensure you have the latest information on areas you can access to meet and greet your family or loved one.
Adult and Senior Return fares for all stops are available online or by using PRESTO.
When travelling with us, your health and safety is our #1 priority. Due to COVID-19, meeting and greeting at Pearson airport is only allowed outside the terminals such as the UP Express station platform at Terminal 1, parking facilities, or the Arrivals Level exterior curbs. Before purchasing a Meeter & Greeter ticket, we encourage you to check Pearson airport’s safety measures to ensure you have the latest information on areas you can access to meet and greet your family or loved one.
How to Pay for UP Express
Purchase your UP Express e-ticket online or through the UP mobile App before you travel to save time and hassle. Tickets can also be purchased at Ticket Vending Machines (TVMs) at stations.
You can save with PRESTO, pay for your fare by tapping your PRESTO card or contactless credit card, debit card, including cards in your phone or watch on an UP Express PRESTO device. At this current time, only Adult PRESTO fares are available when using PRESTO contactless.
Youth and Post-Secondary student discounted fares are available only with PRESTO, and cannot be purchased online or through the Ticket Vending Machines at stations.
Our Station Ambassadors do not accept cash at service counters. Cash, credit and debit cards can be used to purchase a ticket from an UP Express Ticket Vending Machine (TVM).
You can save with PRESTO, pay for your fare by tapping your PRESTO card or contactless credit card, debit card, including cards in your phone or watch on an UP Express PRESTO device. At this current time, only Adult PRESTO fares are available when using PRESTO contactless.
Youth and Post-Secondary student discounted fares are available only with PRESTO, and cannot be purchased online or through the Ticket Vending Machines at stations.
Our Station Ambassadors do not accept cash at service counters. Cash, credit and debit cards can be used to purchase a ticket from an UP Express Ticket Vending Machine (TVM).
Fare Inspections and Proof of Payment
UP Express uses an honour-based proof of payment system. Fare inspections are conducted across the UP Express system and there is zero-tolerance for fare evasion. The paper ticket, e-ticket, PRESTO card, PRESTO contactless payment with credit card, debit card, or mobile wallet you used to tap and pay your fare is your proof of payment and should be presented during a fare inspection. Anyone who is unable to provide a valid ticket or proof of payment, and identification (if requested) upon inspection will be issued a fine.
Pay or Dispute a Fine
If you received a Notice of Violation, you have 15 days to either pay an UP Express fine or dispute it.
Remembrance Day – Veterans ride for free
Every year on November 11 and for the Warriors' Day Parade at the CNE, we honour the men and women who have served to protect our country by offering free UP transportation for veterans, their companion and currently serving members of the Canadian military.
Veterans and currently serving members of the Canadian military are asked to identify themselves by wearing their medals, beret, blazer, uniform, or other similar belongings or Veteran’s Service Card while travelling.
Immediate family members of deceased veterans may also ride for free if carrying something to identify their relations to the late veteran, such as service papers or an identification card.
Veterans and currently serving members of the Canadian military are asked to identify themselves by wearing their medals, beret, blazer, uniform, or other similar belongings or Veteran’s Service Card while travelling.
Immediate family members of deceased veterans may also ride for free if carrying something to identify their relations to the late veteran, such as service papers or an identification card.
Still have questions?
Please visit our FAQ page or see our Terms and Conditions.
Save with PRESTO
If you’re travelling from Pearson Airport to Union Station or vice versa, use PRESTO to get reduced rates!
Youths and Post-Secondary students save 40% off a standard UP Express fare when travelling with PRESTO. Travel cashless between Union Station and Pearson Airport, connecting between GO Transit, TTC and other transit agencies across the Greater Golden Horseshoe & Ottawa.
Forget calculating fares or searching for change. PRESTO does it all automatically – you just tap and go! But make sure to also tap off after exiting.
Before you travel, check out the UP Express PRESTO Fares table for pricing. If using a PRESTO card, please remember to load money before you travel, using the PRESTO App or PRESTO website.
Now, you’ve got even more options when paying for transit with PRESTO contactless payment on UP Express. Simply tap your credit or debit card, including cards in your phone or watch, on an UP Express PRESTO device to pay your fare. At this current time, only one-way Adult fares are available for contactless payment.
Forget calculating fares or searching for change. PRESTO does it all automatically – you just tap and go! But make sure to also tap off after exiting.
Before you travel, check out the UP Express PRESTO Fares table for pricing. If using a PRESTO card, please remember to load money before you travel, using the PRESTO App or PRESTO website.
Now, you’ve got even more options when paying for transit with PRESTO contactless payment on UP Express. Simply tap your credit or debit card, including cards in your phone or watch, on an UP Express PRESTO device to pay your fare. At this current time, only one-way Adult fares are available for contactless payment.
| PRESTO fare*PRESTO fare | ||
|---|---|---|
| Adult Ages 20-64 | $9.25 | |
| Senior Ages 65+ | $5.80 | |
| Youth Ages 13-19** | $7.41 | |
| Post-secondary Students All Ages** | $7.41 | |
| Children 12 years of age and under | Free | |
| Accessibility companion | Free | |
* Youth ages 13-19 years old with a valid Canadian school-issued or government-issued ID, and Post-Secondary students with a valid GO Transit Student ID.
** PRESTO fares are one-way only. Only Adult PRESTO fares are available when using PRESTO contactless. Your PRESTO card still comes in handy if you need a Youth, Post-Secondary Student or Senior PRESTO fare.
** PRESTO fares are one-way only. Only Adult PRESTO fares are available when using PRESTO contactless. Your PRESTO card still comes in handy if you need a Youth, Post-Secondary Student or Senior PRESTO fare.
PRESTO Fares by Distance
If you are travelling between Pearson Airport (YYZ) and Toronto’s Union Station, UP Express trains stop at Weston Station and Bloor Station. UP Express PRESTO fares are calculated by distance, so you only pay for the distance travelled on your way to and from the airport, with shorter journeys costing less. Just tap on and off with PRESTO!
|
PEARSON
WESTON
BLOOR
UNION
|
||||
|
1 Stop Fare*1 Stop Fare
e.g. Pearson - Weston
|
2 Stop Fare*2 Stop Fare
e.g. Pearson - Bloor
|
|||
|---|---|---|---|---|
| Adult Ages 20-64 | $4.71 | $5.02 | ||
| Senior Ages 65+ | $2.51 | $2.68 | ||
| Youth Ages 13-19** | $3.18 | $3.39 | ||
| Post-secondary Students All Ages** | $3.18 | $3.39 | ||
| Children 12 years of age and under | Free | |||
| Accessibility companion | Free | |||
* Youth ages 13-19 years old with a valid Canadian school-issued or government-issued ID, and Post-Secondary students with a valid GO Transit Student ID.
** PRESTO fares are one-way only. Only Adult PRESTO fares are available when using PRESTO contactless. Your PRESTO card still comes in handy if you need a Youth, Post-Secondary Student or Senior PRESTO fare.
** PRESTO fares are one-way only. Only Adult PRESTO fares are available when using PRESTO contactless. Your PRESTO card still comes in handy if you need a Youth, Post-Secondary Student or Senior PRESTO fare.
Using a PRESTO card on UP
The PRESTO card is an electronic, reloadable fare card that makes travelling on transit easy. Once you’ve loaded funds, you’re ready to tap your card and go.
Easily get a card online, at select Shopper Drug Mart locations or an UP Express Stations. Please note there’s a $6 cost to buy the card. This charge is collected to cover administrative fees for the card and for using the system.
Please note, delivery of PRESTO cards purchased online can only be mailed to Canadian address and could take up to 10 business days. You can also choose to register your PRESTO card by creating a PRESTO Account.
Before you travel, load money onto your PRESTO card instantly using the PRESTO app, easily using prestocard.ca, or at the station using a ticket vending machine or a PRESTO self-serve reload machine. Be sure to load enough money to cover the cost of your fare.
Tap your card on an UP Express PRESTO device prior to boarding your train and make sure to tap off on an UP Express PRESTO device after exiting.
If you’ve lost your PRESTO card it’s easy to replace in just a few steps. After purchasing a new card, use the PRESTO website to report your registered card lost and transfer your balance before setting up the new card.
Easily get a card online, at select Shopper Drug Mart locations or an UP Express Stations. Please note there’s a $6 cost to buy the card. This charge is collected to cover administrative fees for the card and for using the system.
Please note, delivery of PRESTO cards purchased online can only be mailed to Canadian address and could take up to 10 business days. You can also choose to register your PRESTO card by creating a PRESTO Account.
Before you travel, load money onto your PRESTO card instantly using the PRESTO app, easily using prestocard.ca, or at the station using a ticket vending machine or a PRESTO self-serve reload machine. Be sure to load enough money to cover the cost of your fare.
Tap your card on an UP Express PRESTO device prior to boarding your train and make sure to tap off on an UP Express PRESTO device after exiting.
If you’ve lost your PRESTO card it’s easy to replace in just a few steps. After purchasing a new card, use the PRESTO website to report your registered card lost and transfer your balance before setting up the new card.
View Transaction History
To see your transaction history, enter your PRESTO card details in the PRESTO card section of the PRESTO App or PRESTO website. With the website you can sign in with an account or anonymously. If you’ve tapped recently, it can take up to the end of the day for that trip to appear in your transaction history.
Fare Inspection
The PRESTO card you used to tap and pay your fare is your proof of payment and should be presented during a fare inspection. If the fare inspection finds that you did not tap your card at the start of your trip to pay your fare, you will be charged an Inspection Fare.
Proof of valid identification is also required during a fare inspection.
Proof of valid identification is also required during a fare inspection.
More Ways to Pay. Try PRESTO contactless
With PRESTO contactless payment, you can now tap to pay for an Adult PRESTO fare using your credit card, debit card, including in a mobile wallet on your phone or watch. Try it today!
Simply tap your credit card, debit card, phone or watch on an UP Express PRESTO device before you board your train and use the same one to tap off on an UP Express PRESTO device after exiting.
For Apple users, we recommend using an iPhone X or newer for the best experience.
Simply tap your credit card, debit card, phone or watch on an UP Express PRESTO device before you board your train and use the same one to tap off on an UP Express PRESTO device after exiting.
For Apple users, we recommend using an iPhone X or newer for the best experience.
Use Your Credit/Debit Card, Including on a Phone or Watch
Use your preferred debit and credit cards or mobile wallet to pay and travel. PRESTO devices will accept: Mastercard, American Express, or Visa credit cards, your Interac® Debit, Debit Mastercard or Visa Debit cards, or add these cards to your mobile wallet on your phone or watch including Apple Pay & Google Pay to pay for your trip on transit.
If you tap your credit card, debit card, or mobile wallet and the PRESTO device indicates that the payment was not accepted, please check with your bank or use another payment method to pay for your ride. If you’re using a physical credit card and it’s not being accepted, try adding it to your mobile wallet on your watch or phone in order to pay.
Some iPhone models (8 and earlier), may experience an error message when tapped on a PRESTO device. If you tap with an older Apple device and see a message saying that multiple cards were detected, simply tap your device again and the PRESTO device should accept your tap.
Your feedback is important to us! After you’ve tried PRESTO contactless, feel free to fill out our survey to let us know how we're doing and how we can improve PRESTO for you.
If you tap your credit card, debit card, or mobile wallet and the PRESTO device indicates that the payment was not accepted, please check with your bank or use another payment method to pay for your ride. If you’re using a physical credit card and it’s not being accepted, try adding it to your mobile wallet on your watch or phone in order to pay.
Some iPhone models (8 and earlier), may experience an error message when tapped on a PRESTO device. If you tap with an older Apple device and see a message saying that multiple cards were detected, simply tap your device again and the PRESTO device should accept your tap.
Your feedback is important to us! After you’ve tried PRESTO contactless, feel free to fill out our survey to let us know how we're doing and how we can improve PRESTO for you.
Express Transit with Apple Pay
Quickly pay for rides with Apple Pay using Express Transit on your iPhone and Apple Watch. You won’t have to wake or unlock your Apple device, or open an app. You don't even need to validate with Face ID, Touch ID, or your passcode.
Customers using an iOS mobile wallet with a debit card will not be able to use “Apple Pay Express Transit”.
Customers using an iOS mobile wallet with a debit card will not be able to use “Apple Pay Express Transit”.
Debit Pre-authorization
When you tap your Interac debit card, a temporary pre-authorization may be placed on your card. The amount will be the fare to the furthest stop from where you tapped on, even if your actual fare is less. This pre-authorization may be held by your bank until PRESTO calculates the actual fare for your trip and charges your bank account. Charges should appear the next day. Transaction fees associated with your bank account may also apply - please check with your bank.
Transaction History
Credit Transaction History
If you’ve tapped with a credit card, including in a mobile wallet on your phone or watch, you can see your transaction history on the PRESTO website or app.Debit Transaction History
If you’ve tapped a physical Interac debit card you can see your transaction history on the PRESTO website or app.However, if you’ve tapped with an Interac debit card in a mobile wallet on a phone or watch, your transaction history is not available on the PRESTO website or app. You can check your bank account to see your charges.
It can take up to the end of the day for your trip to appear in your transaction history. When checking your credit or debit card history in your bank account, your charges may take a few days to appear and multiple trips may be combined into one or more charges.
Sign In For Your History
There are two ways to sign in to see your transaction history:- PRESTO Account: Create a registered PRESTO account to safely remember your login info for quick and easy access to the last 180 days of your credit transaction history.
- Anonymous: You’ll need to enter your credit card identification each time you sign in to see the last 7 days of your credit transaction history.
Can I see my fare when I tap to take transit?
You won’t be able to see your fare on the PRESTO device when you tap your PRESTO contactless payment method. If you’ve tapped your credit or debit card to travel, later in the day you can check your transaction history on the PRESTO App or through the PRESTO website; or check your credit card statement or bank account to see how much you were charged for the fare.
If you are using a debit card you can check your transaction history later in the day on the PRESTO App or through the PRESTO website.
If you’ve tapped with an debit card in a mobile wallet on a phone or watch, your transaction history is not available on the PRESTO website or app. You can check your bank account to see your charges.
Why should I add my credit or debit card into a PRESTO Account?
When you register your contactless credit card or debit card and add it to your PRESTO Account, you can see more of your PRESTO transaction history for the card, and you are able to receive notifications related to your contactless card through the PRESTO App. You’ll also be able to get notifications in the PRESTO App to help manage your trips and PRESTO contactless payments. You can also sign in to the PRESTO App or website with your email address and password, instead of your credit or debit card number.
If you’ve used a credit or debit card at least once to take transit, you can add it to your PRESTO Account and see more of your transaction history. Anonymous users can see a week’s worth of transaction history, but you can see more if you create a PRESTO account.
If you’ve tapped with a debit card in a mobile wallet on a phone or watch, please check your bank account to see your charges. It’s not available on the PRESTO website or app.
Unpaid Fares
An unpaid fare will appear in your PRESTO contactless transaction history if you used a card to travel but we were unable to charge a fare to that card. This can happen if you used a card that did not have enough funds to pay your fare.
Unpaid fares for credit card:
Unpaid fares for debit card:
Once your unpaid fare is paid, either by you or by the PRESTO system automatically collecting the fare, you can use that card again to travel.
Unpaid fares for credit card:
- If you have an unpaid fare associated with your credit card, the PRESTO system will automatically try to collect that fare from your method of payment for up to 30 days.
- For credit cards, sign in through the PRESTO website or app and follow the steps online to pay your unpaid fare. You will need to pay that fare with the same card the unpaid fare is associated with, before you can use that card again to travel with PRESTO.
Unpaid fares for debit card:
- For debit cards, the PRESTO system will automatically try to collect your fare from your account for up to 7 days. You can also pay your unpaid fare at any time by tapping your card on a PRESTO device. If you are taking a trip at the same time, you need to tap to pay your unpaid fare, wait a few seconds and then tap again to pay your fare for the new trip.
Once your unpaid fare is paid, either by you or by the PRESTO system automatically collecting the fare, you can use that card again to travel.
Fare Inspection
The credit card, debit card, phone or watch you used to tap and pay your fare is your proof of payment and should be presented during a fare inspection. If the fare inspection finds that you did not tap your card at the start of your trip to pay your fare, you may receive a fine. If using a mobile phone or watch, make sure you have enough battery power to pass a fare inspection.
Reminder: Use the same card or card on your phone or watch that you tapped on with. If you tap the wrong card, phone or watch for a fare inspection, you may receive a fine. Three failed fare inspections will result in your credit card being blocked.
Reminder: Use the same card or card on your phone or watch that you tapped on with. If you tap the wrong card, phone or watch for a fare inspection, you may receive a fine. Three failed fare inspections will result in your credit card being blocked.
Transferring to TTC or GO Transit
You can receive the same great discounts on TTC and GO Transit, when travelling with a PRESTO Card! If you’re travelling on UP Express, you can use your credit or debit cards to pay for your adult fare. However, this payment option is not yet available on the TTC. Please remember to tap off on an UP Express Fare Payment Device before transferring to TTC.
New on GO Transit! Contactless credit card payment options are now available on GO Transit and some other transit agencies. Please tap off on UP Express before travelling on other transit agencies. PRESTO is working to bring these new payment options to customers across the region and we will provide more information when it’s available.
Check out this video to learn all about PRESTO contactless payments, before your next trip.
New on GO Transit! Contactless credit card payment options are now available on GO Transit and some other transit agencies. Please tap off on UP Express before travelling on other transit agencies. PRESTO is working to bring these new payment options to customers across the region and we will provide more information when it’s available.
Check out this video to learn all about PRESTO contactless payments, before your next trip.
More Information on PRESTO Fares
Paying for More than One Fare
Each person travelling will need to use a separate PRESTO card, credit card, debit card, or mobile wallet to tap and pay the fare for their trip.
Discounts for Youths, Post-Secondary Students & Seniors
Further discounts for Youths, Post-Secondary students and Seniors are only available using a PRESTO card.UP Express has lowered fares, making it easier and more affordable for Youths between 13 and 19 years of age (inclusive) and Post-Secondary students to travel on UP. Youths and Post-Secondary students receive 40% discount of standard fare when using PRESTO.
Youth:
- Guests 13 to 19 years of age must have a valid Canadian school-issued or government-issued ID when travelling on UP.
Post-Secondary Students:
- Guests enrolled as full-time students at one of these listed post-secondary schools qualify for the PRESTO discounted fare, regardless of their age. Post-Secondary students must have a valid GO Transit Student ID. Applying for a GO Transit Student ID can be easily done online. Click here to view additional details pertaining to the Student ID application.
Seniors:
- Guests 65 years of age or older travelling with a PRESTO card receive additional savings of up to 6% on their fare. The UP fare for Students between 13 and 19 years of age (inclusive) or Post-Secondary students when using a PRESTO card receive additional savings of up to 25% on their fare.
Youths, Post-Secondary students, and Seniors must set up the appropriate fare type on their PRESTO card to receive the discount. This can be done at your local UP Station or Shoppers Drug Mart.
Kids Ride Free on UP
Travelling with kids is even easier and more affordable, as Children 12 years of age and under ride for free.
Where to Tap PRESTO on UP Express
Tap your PRESTO card, credit card, debit card, or credit or debit on a phone or watch on an UP Express PRESTO fare payment device prior to boarding your train.
New PRESTO devices can best be identified by their blue colour. Using these devices, you can pay your fare and check your balance, with increased reliability & accessibility improvements. Press the “mode” button to the left of the screen to check your balance, override a default trip or reverse a tap. Don’t forget to tap off with the same card, phone or watch you used to tap on with.
New PRESTO devices can best be identified by their blue colour. Using these devices, you can pay your fare and check your balance, with increased reliability & accessibility improvements. Press the “mode” button to the left of the screen to check your balance, override a default trip or reverse a tap. Don’t forget to tap off with the same card, phone or watch you used to tap on with.
Avoid Card Clash
To ensure the PRESTO device captures your PRESTO card, credit card, debit card, or mobile wallet properly, you are required to take out the card you want to use out of your wallet or purse to avoid a card clash. Card clash happens when you tap more than one card on the PRESTO device at the same time. Be sure to take your card out of your wallet, purse or phone case before tapping.
Cancel My Trip
In the event that you need to reverse (cancel) your PRESTO card tap on an UP Express PRESTO fare payment device, you can do so by pressing the “mode” button.The amount deducted will be credited back to your PRESTO card. Please note, the reversal must be completed at the same station within fifteen (15) minutes of the initial tap ON.
To reverse (cancel) a contactless credit and debit card payment tap on an UP Express PRESTO fare payment device, press the “mode” button on the device screen. Continue pressing the button until you see “reverse fare", then tap your contactless card or mobile wallet on phone or watch. The device will display a green check symbol and a message, “Request for reversal recorded”. The reversal request is sent to the PRESTO back-end system for processing.
If you need further assistance, contact UP Express Contact Centre or call PRESTO Contact Centre at 1.877.378.6123.
Forgot to Tap Off
If you forget to tap off with your PRESTO card, credit card, debit card, phone or watch, you will be charged the maximum standard fare from the station where you initially tapped on to the end of the line.
Pay Before You Ride UP Express
Before you board an UP Express train, you must tap with your PRESTO card, credit card, debit card, or mobile wallet on phone or watch. Fare inspections are conducted across the UP Express system and there is zero-tolerance for fare evasion. Anyone who is unable to provide a valid proof of payment and identification upon inspection will be issued a fine. If you received a Notice of Violation, you have 15 days to either pay an UP Express fine or dispute it.
UP Express fares are available in Standard and discounted PRESTO rates, and are calculated by distance.
Standard Union Pearson Express fares are available for one-way or round-trip return tickets on UP Express. Special rates are available for Seniors, Family, Long Layovers and Meeter-Greeter tickets. Check out the Standard Fare Table below or compare fares using the UP Express Fare Calculator to plan your trip!
Standard Union Pearson Express fares are available for one-way or round-trip return tickets on UP Express. Special rates are available for Seniors, Family, Long Layovers and Meeter-Greeter tickets. Check out the Standard Fare Table below or compare fares using the UP Express Fare Calculator to plan your trip!
|
PEARSON
UNION
|
|
| One-wayOne way | Return*Return |
| Adult Ages 13-64 | |
| One-way $12.35 | Return* $24.70 |
| Senior Ages 65+ | |
| One-way $6.20 | Return* $12.40 |
|
Family
|
|
| One-way $25.70 | - |
|
Meeter and Greeter Return
|
|
| - | Return* $12.35 |
|
Family Meeter and Greeter Return
|
|
| - | Return* $25.70 |
|
Long Layover Return
|
|
| - | Return* $12.35 |
|
Family Long Layover Return
|
|
| - | Return* $25.70 |
| Children 12 years of age and under | |
| Free | |
| Accessibility Companion | |
| Free | |
Standard Fares by Distance
If you are travelling between Pearson Airport (YYZ) and Toronto’s Union Station, UP Express trains stop at Weston Station and Bloor Station. UP fares are calculated by distance, so you only pay for the distance travelled on your way to and from the airport, with shorter journeys costing less.
|
PEARSON WESTON BLOOR UNION |
|||||||||
|
1 Stop Fare1 Stop Fare
e.g. Pearson - Weston
|
2 Stop Fare2 Stop Fare
e.g. Pearson - Bloor
|
||||||||
| Adult Ages 13-64 | |||||||||
|
|
||||||||
| Senior Ages 65+ | |||||||||
|
|
||||||||
|
Family
|
|||||||||
|
|
||||||||
|
Meeter and Greeter Return
|
|||||||||
|
|
||||||||
|
Family Meeter and Greeter Return
|
|||||||||
|
|
||||||||
| Children 12 years of age and under | |||||||||
| Free | |||||||||
| Accessibility companion | |||||||||
| Free | |||||||||
Discounted Standard Fares
Meeter & Greeter Return and Long Layover Return fares for all stops are available exclusively online.
Adult and Senior Return fares for all stops are available online or by using PRESTO.
When travelling with us, your health and safety is our #1 priority. Due to COVID-19, meeting and greeting at Pearson airport is only allowed outside the terminals such as the UP Express station platform at Terminal 1, parking facilities, or the Arrivals Level exterior curbs. Before purchasing a Meeter & Greeter ticket, we encourage you to check Pearson airport’s safety measures to ensure you have the latest information on areas you can access to meet and greet your family or loved one.
Adult and Senior Return fares for all stops are available online or by using PRESTO.
When travelling with us, your health and safety is our #1 priority. Due to COVID-19, meeting and greeting at Pearson airport is only allowed outside the terminals such as the UP Express station platform at Terminal 1, parking facilities, or the Arrivals Level exterior curbs. Before purchasing a Meeter & Greeter ticket, we encourage you to check Pearson airport’s safety measures to ensure you have the latest information on areas you can access to meet and greet your family or loved one.
How to Pay for UP Express
Purchase your UP Express e-ticket online or through the UP mobile App before you travel to save time and hassle. Tickets can also be purchased at Ticket Vending Machines (TVMs) at stations.
You can save with PRESTO, pay for your fare by tapping your PRESTO card or contactless credit card, debit card, including cards in your phone or watch on an UP Express PRESTO device. At this current time, only Adult PRESTO fares are available when using PRESTO contactless.
Youth and Post-Secondary student discounted fares are available only with PRESTO, and cannot be purchased online or through the Ticket Vending Machines at stations.
Our Station Ambassadors do not accept cash at service counters. Cash, credit and debit cards can be used to purchase a ticket from an UP Express Ticket Vending Machine (TVM).
You can save with PRESTO, pay for your fare by tapping your PRESTO card or contactless credit card, debit card, including cards in your phone or watch on an UP Express PRESTO device. At this current time, only Adult PRESTO fares are available when using PRESTO contactless.
Youth and Post-Secondary student discounted fares are available only with PRESTO, and cannot be purchased online or through the Ticket Vending Machines at stations.
Our Station Ambassadors do not accept cash at service counters. Cash, credit and debit cards can be used to purchase a ticket from an UP Express Ticket Vending Machine (TVM).
Fare Inspections and Proof of Payment
UP Express uses an honour-based proof of payment system. Fare inspections are conducted across the UP Express system and there is zero-tolerance for fare evasion. The paper ticket, e-ticket, PRESTO card, PRESTO contactless payment with credit card, debit card, or mobile wallet you used to tap and pay your fare is your proof of payment and should be presented during a fare inspection. Anyone who is unable to provide a valid ticket or proof of payment, and identification (if requested) upon inspection will be issued a fine.
Pay or Dispute a Fine
If you received a Notice of Violation, you have 15 days to either pay an UP Express fine or dispute it.
Remembrance Day – Veterans ride for free
Every year on November 11 and for the Warriors' Day Parade at the CNE, we honour the men and women who have served to protect our country by offering free UP transportation for veterans, their companion and currently serving members of the Canadian military.
Veterans and currently serving members of the Canadian military are asked to identify themselves by wearing their medals, beret, blazer, uniform, or other similar belongings or Veteran’s Service Card while travelling.
Immediate family members of deceased veterans may also ride for free if carrying something to identify their relations to the late veteran, such as service papers or an identification card.
Veterans and currently serving members of the Canadian military are asked to identify themselves by wearing their medals, beret, blazer, uniform, or other similar belongings or Veteran’s Service Card while travelling.
Immediate family members of deceased veterans may also ride for free if carrying something to identify their relations to the late veteran, such as service papers or an identification card.
Still have questions?
Please visit our FAQ page or see our Terms and Conditions.
Save with PRESTO
If you’re travelling from Pearson Airport to Union Station or vice versa, use PRESTO to get reduced rates!
Youths and Post-Secondary students save 40% off a standard UP Express fare when travelling with PRESTO. Travel cashless between Union Station and Pearson Airport, connecting between GO Transit, TTC and other transit agencies across the Greater Golden Horseshoe & Ottawa.
Forget calculating fares or searching for change. PRESTO does it all automatically – you just tap and go! But make sure to also tap off after exiting.
Before you travel, check out the UP Express PRESTO Fares table for pricing. If using a PRESTO card, please remember to load money before you travel, using the PRESTO App or PRESTO website.
Now, you’ve got even more options when paying for transit with PRESTO contactless payment on UP Express. Simply tap your credit or debit card, including cards in your phone or watch, on an UP Express PRESTO device to pay your fare. At this current time, only one-way Adult fares are available for contactless payment.
Forget calculating fares or searching for change. PRESTO does it all automatically – you just tap and go! But make sure to also tap off after exiting.
Before you travel, check out the UP Express PRESTO Fares table for pricing. If using a PRESTO card, please remember to load money before you travel, using the PRESTO App or PRESTO website.
Now, you’ve got even more options when paying for transit with PRESTO contactless payment on UP Express. Simply tap your credit or debit card, including cards in your phone or watch, on an UP Express PRESTO device to pay your fare. At this current time, only one-way Adult fares are available for contactless payment.
|
PEARSON
UNION
|
|
| PRESTO fare*PRESTO fare | |
| Adult Ages 20-64 | |
| $9.25 | |
| Senior Ages 65+ | |
| $5.80 | |
| Youth Ages 13-19** | |
| $7.41 | |
| Post-secondary Students All Ages** | |
| $7.41 | |
| Children 12 years of age and under | |
| Free | |
| Accessibility Companion | |
| Free | |
* Youth ages 13-19 years old with a valid Canadian school-issued or government-issued ID, and Post-Secondary students with a valid GO Transit Student ID.
** PRESTO fares are one-way only. Only Adult PRESTO fares are available when using PRESTO contactless. Your PRESTO card still comes in handy if you need a Youth, Post-Secondary Student or Senior PRESTO fare.
** PRESTO fares are one-way only. Only Adult PRESTO fares are available when using PRESTO contactless. Your PRESTO card still comes in handy if you need a Youth, Post-Secondary Student or Senior PRESTO fare.
PRESTO Fares by Distance
If you are traveling between Pearson Airport (YYZ) and Toronto’s Union Station, UP Express trains stop at Weston Station and Bloor Station. UP Express PRESTO fares are calculated by distance, so you only pay for the distance travelled on your way to and from the airport, with shorter journeys costing less. Just tap on and off with PRESTO!
|
PEARSON WESTON BLOOR UNION |
||||
|
1 Stop Fare*1 Stop Fare
e.g. Pearson - Weston
|
2 Stop Fare*2 Stop Fare
e.g. Pearson - Bloor
|
|||
| Adult Ages 20-64 | ||||
| $4.71 | $5.02 | |||
| Senior Ages 65+ | ||||
| $2.51 | $2.68 | |||
| Youth Ages 13-19** | ||||
| $3.18 | $3.39 | |||
| Post-secondary Students All Ages** | ||||
| $3.18 | $3.39 | |||
| Children 12 years of age and under | ||||
| Free | ||||
| Accessibility companion | ||||
| Free | ||||
* Youth ages 13-19 years old with a valid Canadian school-issued or government-issued ID, and Post-Secondary students with a valid GO Transit Student ID.
** PRESTO fares are one-way only. Only Adult PRESTO fares are available when using PRESTO contactless. Your PRESTO card still comes in handy if you need a Youth, Post-Secondary Student or Senior PRESTO fare.
** PRESTO fares are one-way only. Only Adult PRESTO fares are available when using PRESTO contactless. Your PRESTO card still comes in handy if you need a Youth, Post-Secondary Student or Senior PRESTO fare.
Using a PRESTO card on UP
The PRESTO card is an electronic, reloadable fare card that makes travelling on transit easy. Once you’ve loaded funds, you’re ready to tap your card and go.
Easily get a card online, at select Shopper Drug Mart locations or an UP Express Stations. Please note there’s a $6 cost to buy the card. This charge is collected to cover administrative fees for the card and for using the system.
Please note, delivery of PRESTO cards purchased online can only be mailed to Canadian address and could take up to 10 business days. You can also choose to register your PRESTO card by creating a PRESTO Account.
Before you travel, load money onto your PRESTO card instantly using the PRESTO app, easily using prestocard.ca, or at the station using a ticket vending machine or a PRESTO self-serve reload machine. Be sure to load enough money to cover the cost of your fare.
Tap your card on an UP Express PRESTO device prior to boarding your train and make sure to tap off on an UP Express PRESTO device after exiting.
If you’ve lost your PRESTO card it’s easy to replace in just a few steps. After purchasing a new card, use the PRESTO website to report your registered card lost and transfer your balance before setting up the new card.
Easily get a card online, at select Shopper Drug Mart locations or an UP Express Stations. Please note there’s a $6 cost to buy the card. This charge is collected to cover administrative fees for the card and for using the system.
Please note, delivery of PRESTO cards purchased online can only be mailed to Canadian address and could take up to 10 business days. You can also choose to register your PRESTO card by creating a PRESTO Account.
Before you travel, load money onto your PRESTO card instantly using the PRESTO app, easily using prestocard.ca, or at the station using a ticket vending machine or a PRESTO self-serve reload machine. Be sure to load enough money to cover the cost of your fare.
Tap your card on an UP Express PRESTO device prior to boarding your train and make sure to tap off on an UP Express PRESTO device after exiting.
If you’ve lost your PRESTO card it’s easy to replace in just a few steps. After purchasing a new card, use the PRESTO website to report your registered card lost and transfer your balance before setting up the new card.
View Transaction History
To see your transaction history, enter your PRESTO card details in the PRESTO card section of the PRESTO App or PRESTO website. With the website you can sign in with an account or anonymously. If you’ve tapped recently, it can take up to the end of the day for that trip to appear in your transaction history.
Fare Inspection
The PRESTO card you used to tap and pay your fare is your proof of payment and should be presented during a fare inspection. If the fare inspection finds that you did not tap your card at the start of your trip to pay your fare, you will be charged an Inspection Fare.
Proof of valid identification is also required during a fare inspection.
Proof of valid identification is also required during a fare inspection.
More Ways to Pay. Try PRESTO contactless
With PRESTO contactless payment, you can now tap to pay for an Adult PRESTO fare using your credit card, debit card, including in a mobile wallet on your phone or watch. Try it today!
Simply tap your credit card, debit card, phone or watch on an UP Express PRESTO device before you board your train and use the same one to tap off on an UP Express PRESTO device after exiting.
For Apple users, we recommend using an iPhone X or newer for the best experience.
Simply tap your credit card, debit card, phone or watch on an UP Express PRESTO device before you board your train and use the same one to tap off on an UP Express PRESTO device after exiting.
For Apple users, we recommend using an iPhone X or newer for the best experience.
Use Your Credit/Debit Card, Including on a Phone or Watch
Use your preferred debit and credit cards or mobile wallet to pay and travel. PRESTO devices will accept: Mastercard, American Express, or Visa credit cards, your Interac® Debit, Debit Mastercard or Visa Debit cards, or add these cards to your mobile wallet on your phone or watch including Apple Pay & Google Pay to pay for your trip on transit.
If you tap your credit card, debit card, or mobile wallet and the PRESTO device indicates that the payment was not accepted, please check with your bank or use another payment method to pay for your ride. If you’re using a physical credit card and it’s not being accepted, try adding it to your mobile wallet on your watch or phone in order to pay.
Some iPhone models (8 and earlier), may experience an error message when tapped on a PRESTO device. If you tap with an older Apple device and see a message saying that multiple cards were detected, simply tap your device again and the PRESTO device should accept your tap.
Your feedback is important to us! After you’ve tried PRESTO contactless, feel free to fill out our survey to let us know how we're doing and how we can improve PRESTO for you.
If you tap your credit card, debit card, or mobile wallet and the PRESTO device indicates that the payment was not accepted, please check with your bank or use another payment method to pay for your ride. If you’re using a physical credit card and it’s not being accepted, try adding it to your mobile wallet on your watch or phone in order to pay.
Some iPhone models (8 and earlier), may experience an error message when tapped on a PRESTO device. If you tap with an older Apple device and see a message saying that multiple cards were detected, simply tap your device again and the PRESTO device should accept your tap.
Your feedback is important to us! After you’ve tried PRESTO contactless, feel free to fill out our survey to let us know how we're doing and how we can improve PRESTO for you.
Express Transit with Apple Pay
Quickly pay for rides with Apple Pay using Express Transit on your iPhone and Apple Watch. You won’t have to wake or unlock your Apple device, or open an app. You don't even need to validate with Face ID, Touch ID, or your passcode.
Customers using an iOS mobile wallet with a debit card will not be able to use “Apple Pay Express Transit”.
Customers using an iOS mobile wallet with a debit card will not be able to use “Apple Pay Express Transit”.
Debit Pre-authorization
When you tap your Interac debit card, a temporary pre-authorization may be placed on your card. The amount will be the fare to the furthest stop from where you tapped on, even if your actual fare is less. This pre-authorization may be held by your bank until PRESTO calculates the actual fare for your trip and charges your bank account. Charges should appear the next day. Transaction fees associated with your bank account may also apply - please check with your bank.
Transaction History
Credit Transaction History
If you’ve tapped with a credit card, including in a mobile wallet on your phone or watch, you can see your transaction history on the PRESTO website or app.Debit Transaction History
If you’ve tapped a physical Interac debit card you can see your transaction history on the PRESTO website or app.However, if you’ve tapped with an Interac debit card in a mobile wallet on a phone or watch, your transaction history is not available on the PRESTO website or app. You can check your bank account to see your charges.
It can take up to the end of the day for your trip to appear in your transaction history. When checking your credit or debit card history in your bank account, your charges may take a few days to appear and multiple trips may be combined into one or more charges.
Sign In For Your History
There are two ways to sign in to see your transaction history:- PRESTO Account: Create a registered PRESTO account to safely remember your login info for quick and easy access to the last 180 days of your credit transaction history.
- Anonymous: You’ll need to enter your credit card identification each time you sign in to see the last 7 days of your credit transaction history.
Can I see my fare when I tap to take transit?
You won’t be able to see your fare on the PRESTO device when you tap your PRESTO contactless payment method. If you’ve tapped your credit or debit card to travel, later in the day you can check your transaction history on the PRESTO App or through the PRESTO website; or check your credit card statement or bank account to see how much you were charged for the fare.
If you are using a debit card you can check your transaction history later in the day on the PRESTO App or through the PRESTO website.
If you’ve tapped with an debit card in a mobile wallet on a phone or watch, your transaction history is not available on the PRESTO website or app. You can check your bank account to see your charges.
Why should I add my credit or debit card into a PRESTO Account?
When you register your contactless credit card or debit card and add it to your PRESTO Account, you can see more of your PRESTO transaction history for the card, and you are able to receive notifications related to your contactless card through the PRESTO App. You’ll also be able to get notifications in the PRESTO App to help manage your trips and PRESTO contactless payments. You can also sign in to the PRESTO App or website with your email address and password, instead of your credit or debit card number.
If you’ve used a credit or debit card at least once to take transit, you can add it to your PRESTO Account and see more of your transaction history. Anonymous users can see a week’s worth of transaction history, but you can see more if you create a PRESTO account.
If you’ve tapped with a debit card in a mobile wallet on a phone or watch, please check your bank account to see your charges. It’s not available on the PRESTO website or app.
Unpaid Fares
An unpaid fare will appear in your PRESTO contactless transaction history if you used a card to travel but we were unable to charge a fare to that card. This can happen if you used a card that did not have enough funds to pay your fare.
Unpaid fares for credit card:
Unpaid fares for debit card:
Once your unpaid fare is paid, either by you or by the PRESTO system automatically collecting the fare, you can use that card again to travel.
Unpaid fares for credit card:
- If you have an unpaid fare associated with your credit card, the PRESTO system will automatically try to collect that fare from your method of payment for up to 30 days.
- For credit cards, sign in through the PRESTO website or app and follow the steps online to pay your unpaid fare. You will need to pay that fare with the same card the unpaid fare is associated with, before you can use that card again to travel with PRESTO.
Unpaid fares for debit card:
- For debit cards, the PRESTO system will automatically try to collect your fare from your account for up to 7 days. You can also pay your unpaid fare at any time by tapping your card on a PRESTO device. If you are taking a trip at the same time, you need to tap to pay your unpaid fare, wait a few seconds and then tap again to pay your fare for the new trip.
Once your unpaid fare is paid, either by you or by the PRESTO system automatically collecting the fare, you can use that card again to travel.
Fare Inspection
The credit card, debit card, phone or watch you used to tap and pay your fare is your proof of payment and should be presented during a fare inspection. If the fare inspection finds that you did not tap your card at the start of your trip to pay your fare, you may receive a fine. If using a mobile phone or watch, make sure you have enough battery power to pass a fare inspection.
Reminder: Use the same card or card on your phone or watch that you tapped on with. If you tap the wrong card, phone or watch for a fare inspection, you may receive a fine. Three failed fare inspections will result in your credit card being blocked.
Reminder: Use the same card or card on your phone or watch that you tapped on with. If you tap the wrong card, phone or watch for a fare inspection, you may receive a fine. Three failed fare inspections will result in your credit card being blocked.
Transferring to TTC or GO Transit
You can receive the same great discounts on TTC and GO Transit, when travelling with a PRESTO Card! If you’re travelling on UP Express, you can use your credit or debit cards to pay for your adult fare. However, this payment option is not yet available on the TTC. Please remember to tap off on an UP Express Fare Payment Device before transferring to TTC.
New on GO Transit! Contactless credit card payment options are now available on GO Transit and some other transit agencies. Please tap off on UP Express before travelling on other transit agencies. PRESTO is working to bring these new payment options to customers across the region and we will provide more information when it’s available.
Check out this video to learn all about PRESTO contactless payments, before your next trip.
New on GO Transit! Contactless credit card payment options are now available on GO Transit and some other transit agencies. Please tap off on UP Express before travelling on other transit agencies. PRESTO is working to bring these new payment options to customers across the region and we will provide more information when it’s available.
Check out this video to learn all about PRESTO contactless payments, before your next trip.
More Information on PRESTO Fares
Paying for More than One Fare
Each person travelling will need to use a separate PRESTO card, credit card, debit card, or mobile wallet to tap and pay the fare for their trip.
Discounts for Youths, Post-Secondary Students & Seniors
Further discounts for Youths, Post-Secondary students and Seniors are only available using a PRESTO card.UP Express has lowered fares, making it easier and more affordable for Youths between 13 and 19 years of age (inclusive) and Post-Secondary students to travel on UP. Youths and Post-Secondary students receive 40% discount of standard fare when using PRESTO.
Youth:
- Guests 13 to 19 years of age must have a valid Canadian school-issued or government-issued ID when travelling on UP.
Post-Secondary Students:
- Guests enrolled as full-time students at one of these listed post-secondary schools qualify for the PRESTO discounted fare, regardless of their age. Post-Secondary students must have a valid GO Transit Student ID. Applying for a GO Transit Student ID can be easily done online. Click here to view additional details pertaining to the Student ID application.
Seniors:
- Guests 65 years of age or older travelling with a PRESTO card receive additional savings of up to 6% on their fare. The UP fare for Students between 13 and 19 years of age (inclusive) or Post-Secondary students when using a PRESTO card receive additional savings of up to 25% on their fare.
Youths, Post-Secondary students, and Seniors must set up the appropriate fare type on their PRESTO card to receive the discount. This can be done at your local UP Station or Shoppers Drug Mart.
Kids Ride Free on UP
Travelling with kids is even easier and more affordable, as Children 12 years of age and under ride for free.
Where to Tap PRESTO on UP Express
Tap your PRESTO card, credit card, debit card, or credit or debit on a phone or watch on an UP Express PRESTO fare payment device prior to boarding your train.
New PRESTO devices can best be identified by their blue colour. Using these devices, you can pay your fare and check your balance, with increased reliability & accessibility improvements. Press the “mode” button to the left of the screen to check your balance, override a default trip or reverse a tap. Don’t forget to tap off with the same card, phone or watch you used to tap on with.
New PRESTO devices can best be identified by their blue colour. Using these devices, you can pay your fare and check your balance, with increased reliability & accessibility improvements. Press the “mode” button to the left of the screen to check your balance, override a default trip or reverse a tap. Don’t forget to tap off with the same card, phone or watch you used to tap on with.
Avoid Card Clash
To ensure the PRESTO device captures your PRESTO card, credit card, debit card, or mobile wallet properly, you are required to take out the card you want to use out of your wallet or purse to avoid a card clash. Card clash happens when you tap more than one card on the PRESTO device at the same time. Be sure to take your card out of your wallet, purse or phone case before tapping.
Cancel My Trip
In the event that you need to reverse (cancel) your PRESTO card tap on an UP Express PRESTO fare payment device, you can do so by pressing the “mode” button.The amount deducted will be credited back to your PRESTO card. Please note, the reversal must be completed at the same station within fifteen (15) minutes of the initial tap ON.
To reverse (cancel) a contactless credit and debit card payment tap on an UP Express PRESTO fare payment device, press the “mode” button on the device screen. Continue pressing the button until you see “reverse fare", then tap your contactless card or mobile wallet on phone or watch. The device will display a green check symbol and a message, “Request for reversal recorded”. The reversal request is sent to the PRESTO back-end system for processing.
If you need further assistance, contact UP Express Contact Centre or call PRESTO Contact Centre at 1.877.378.6123.
Forgot to Tap Off
If you forget to tap off with your PRESTO card, credit card, debit card, phone or watch, you will be charged the maximum standard fare from the station where you initially tapped on to the end of the line.
Pay Before You Ride UP Express
Before you board an UP Express train, you must tap with your PRESTO card, credit card, debit card, or mobile wallet on phone or watch. Fare inspections are conducted across the UP Express system and there is zero-tolerance for fare evasion. Anyone who is unable to provide a valid proof of payment and identification upon inspection will be issued a fine. If you received a Notice of Violation, you have 15 days to either pay an UP Express fine or dispute it.
